Shipping & Returns

Shipping

Shipping Charges

All shipping charges are calculated by weight.

Freight collect shipping is available upon request.

Shipping Policies

Items that are in stock in our warehouse ship same day if the order is placed before 3:00 pm EST.

Orders drop shipping directly from the manufacturer to you, depending on the manufacturer’s shipping policy.

“Blind” shipping is available upon request.

Depending on your region of the United States your Ground delivery time can vary from 1-5 business days.

Transit times are calculated from the time the product is shipped (not ordered).

Freight Delivery

Freight deliveries are sometimes required for large and/or heavy items that cannot ship via common carrier.

Freight deliveries are not necessarily a more expensive delivery option.

Residential deliveries incur an additional charge from the carrier.
If your order is shipping to a residential location we will contact you
with rates.

Some freight deliveries do require that the delivery location have a
dock, and in the case that the delivery location does not have a dock, a
lift-gate fee may apply.

Requesting a Freight Quote

Please use the form below to request a freight quote.

Returns and Refunds

Return Timeline

A non-custom built item in perfect condition may be returned within 30 days of delivery.

Restocking Policy

Our standard restock fee is 20% of the price of the returned item.

NOTICE: All custom power cables are built to order and are non-cancelable/non-returnable at time of purchase.

Return Merchandise Authorization (RMA)

Please find RMA form below

Crediting Returns

Credits are made once the returned item is received and inspected.

Returns will be credited to the original account that was used for purchase.

Request a Freight Quote

Upon completion, you will receive an email reply promptly with the freight charges for the order.

For urgent requests, call (800) 590-8610

Return Merchandise Authorization (RMA)

After you submit your request, you will receive an RMA number and instructions on how to proceed with your return via email.

For urgent requests, call (800) 590-8610